Essential information for Orlando (and Orange County) residents 

New to town? Or just not sure where to go to solve a problem? Here’s a guide to some resources you can call on if you call our region home

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I need to call the police: If you’re in the City of Orlando and it’s not an emergency, dial 321-235-5300. Outside city limits (but still in Orange County) call 407-836-4357. Of course, if it is an emergency, the old 911 should do, no matter where you are.

I need a new driver’s license, because I’m pretty sure I lost mine in the move (but probably at the bar): You have a couple of options, but both will require a wait in line. You can find your closest full-service Department of Motor Vehicles office by going to, or you can (and probably should) just go to the local county tag agency, listed on the same website (or call 407-836-4145).

I need medical attention, but I don’t have insurance or a job: Theoretically, the emergency room of any local hospital should see you. But there are several free clinics operated by Shepherd’s Hope ( around town that serve the ill on a first-come-first-served basis. The downtown medical volunteer health center sees patients from 6-9 p.m. every Tuesday and Wednesday (101 S. Westmoreland Drive).

My dog ran away: Call Orange County Animal Services at 407-836-3111 while you’re making your posters. You are making posters, right?

I have created a ridiculous amount of yard waste: If you live in the city of Orlando, you can usually leave your yard waste curbside. You can find the regulations and the scheduled weekly pick-up times
within city limits at, or call the solid waste division at 407-246-2314. In Orange County, not Orlando? Check or call 407-836-6601.

I think I got an STD, or maybe I’m pregnant: The Center at 946 North Mills Ave. offers free HIV testing seven days a week (407-228-8872). For other reproductive concerns (both male and female), Planned Parenthood has two offices in the area (407-246-1788).

I can’t afford to feed my kids: There are several food banks in town, but Second Harvest Food Bank of Central Florida is one of the most prominent. It’s at 3533 Mercy Drive (407-295-1066).

I am without a home and I need a place to sleep: Best to start at the Coalition for the Homeless downtown, 639 W. Central Blvd. (407-426-1250).

There’s a tree leaning against my power line: Call the Orlando Utilities Commission at 407-423-9018.

I’m considering offing myself: First, please don’t. Pick up a phone and call LifeLine of Central Florida at 407-425-2624. It’s not that bad.

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