The charges started appearing on Friday afternoon, with passholders on a monthly payment plan suddenly assessed for three or four months simultaneously, with charges apparently running into the hundreds of dollars.
Disney released an official statement in short order, apologizing for the accounting error:
Official statement from Disney World regarding today's passholder payment error:— Ashley Carter (@AshleyLCarter1) July 3, 2020
"Passholders on the monthly payment program were incorrectly charged today. We are in the process of reversing these charges and apologize for the inconvenience this caused.” https://t.co/duXa1vCCSP
The error was chalked up to a "glitch" in the system, and WDW News Today reported that Disney began issuing refunds and reversing charges on Saturday.
Walt Disney World and Animal Kingdom are set to reopen on July 11, while Epcot and Disney’s Hollywood Studios are set to reopen July 15.
Please follow CDC guidelines and Orange County advisories to stay safe, and please support this free publication. Our small but mighty team is working tirelessly to bring you news on how coronavirus is affecting Central Florida. Please consider making a one-time or monthly donation. Every little bit helps.