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Monday, September 18, 2017

Duke Energy Florida president: 'We deeply apologize'

Posted By on Mon, Sep 18, 2017 at 12:43 PM

click to enlarge PHOTO BY JOEY ROULETTE
  • Photo by Joey Roulette
The president of Duke Energy Florida wants you to know they're very sorry.

The utility company released a statement yesterday, Sept. 17, announcing that they've restored power to 90 percent of their 1.3 million customers who have been without power since Hurricane Irma hit Florida, and also to apologize these extremely frustrated people.



 "To the many people who have given a 'shout out' to our lineman and expressed their appreciation, we thank you," said Harry Sideris, Duke Energy Florida state president. "At the same time, we deeply apologize for not meeting our customers' expectations. They expect and deserve better from us. Our customers are angry and frustrated that we could not provide them better information. I want to reassure them that we have not stopped and will not stop until our customers are restored."
The company blames the slow response on losing their automated outage management system (OMS), which forced Duke to manually track outages and estimate restoration times.

Their OMS is still not fully restored.

Duke now says they expect to restore power to affected households in Orange, Lake, Polk and Volusia counties by Tuesday at 11 p.m.

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